Madrid-Barajas Airport

This service is available to all passengers suffering from reduced mobility or any other kind of disability. The service must be requested at least 48 hours prior to their journey.

PRM Services for passengers with reduced mobility

This service is free and can be requested by Internet through Aena Barrier free page or by calling the number: (+34) 91 321 10 00.

Contact for people with hearing and/or speech impairment: Aena has an information and customer service line for passengers with hearing and/or speech impairment. This services allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link; without the need for other people to act as their intermediaries. The service is available from 7:00 to 24:00, 365 days a year.

Other info for People with special needs.

PMR meeting points

PMR meeting points are distributed inside and outside the airport terminals and in the airport parking area.

Terminal T1

The PRM meeting points at terminal T1 are distributed by floor as follows:

1. Floor 0 Arrivals forecourt terminal T1.
2. Floor 1 Departures forecourt terminal T1.
3. Floor 1 Departures lobby terminal T1.

Terminal T2

The PRM meeting points at terminal T2 are distributed by floor as follows:

1. Floor 0 Arrivals forecourt terminal T2.
2. Floor 1 Access lobby for the underground terminal T2.
3. Floor 1 Access building for P2 car park terminal T2.
4. Floor 2 Departures forecourt terminal T2.

Terminal T3

The PRM meeting points at terminal T3 are distributed by floor as follows:

1. Floor 0 Arrivals forecourt terminal T3.

Terminal T4

The PRM meeting points at terminal T4 are distributed by floor as follows:

1. Floor -1 Access lobby for the Underground terminal T4.
2. Floor 0 Arrivals forecourt terminal T4.
3. Floor 0 Buses terminal arrivals sidewalk in terminal T4.
4. Floor 1 Access airbridge for P4 South car park terminal T4.
5. Floor 1 Access airbridge for P4 North car park terminal T4.
6. Floor 1 Boarding area J and boarding area K terminal T4.
7. Floor 2 Departures forecourt terminal T4.
8. Floor 2 Check-in terminal T4.
9. Floor 2 Iberia Air Shuttle ("Puente aéreo") access lobby terminal T4.
10. Terminal T4S Floor 1 Boarding area S.

Car parks

There are 2 PRM meeting points in Terminal T1 car parks. One is in car park P1 and the other in the Long-Stay Car Park T1-T2-T3.

Rights and complaints

If you wish to make any suggestions or comments about the service provided, or if you wish to file a complaint because you consider that the treatment received during said service has not been adequate, or because you have been denied access to the flight without justification, you can find out about Complaints about the service for people with reduced mobility (PRM) .