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Madrid-Barajas Airport

Services for people with reduced mobility (PRM)

In compliance with the regulation of the European Parliament (EC) 1107/206, Madrid Airport offers free attention and assistance to passengers with reduced mobility (PMR).

This service is available to all passengers suffering from reduced mobility or any other kind of disability. We recommend to apply for it at least 48 hours prior to their journey, in order to have everything prepared, from the moment they arrive at anyone PMR meeting points at the airport.

Special needs

If you are looking for information about passengers with special needs due to pregnancy, injuries, special care, babies and/or children traveling on their own, etc., please check out additional information about passengers with special needs at aeropuertosenred.com .

PRM Services for passengers with reduced mobility

This service is free and can be ordered by Internet through his link of the Public Corporation AENA, or the following contact number: (+34) 91 321 10 00.

Contact for people with hearing and/or speech impairment: Aena has an information and customer service line for passengers with hearing and/or speech impairment. This services allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link; without the need for other people to act as their intermediaries. The service is available from 07.00 am to 12.00 am, 365 days a year.
Persons with impaired hearing .

Remember

  • Please request this assistance at least 48 hours prior to your flight.
  • This is a 24 hours service, available all year round.

Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.

PMR meeting points

PMR meeting points are distributed inside and outside the airport terminals, and in the airport parking area.

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Terminal T1

The PRM meeting points at terminal T1 are distributed by floor as follows:

  1. Floor P0 Arrivals forecourt terminal T1
  2. Floor P1 Departures forecourt terminal T1
  3. Floor P1 Departures lobby terminal T1
  4. Floor P1 Check-in terminal T1
  5. Floor P1 Boarding area terminal T1

Terminal T2

The PRM meeting points at terminal T2 are distributed by floor as follows:

  1. Floor P0 Arrivals forecourt terminal T2
  2. Floor P1 Access lobby for the underground terminal T2
  3. Floor P1 Access building for P2 car park terminal T2
  4. Floor P1 Boarding area terminal T2
  5. Floor P2 Departures forecourt terminal T2
  6. Floor P2 Check-in terminal T2
  7. Floor P2 Departures lobby terminal T2

Terminal T3

The PRM meeting points at terminal T3 are distributed by floor as follows:

  1. Floor P0 Arrivals forecourt terminal T3

Terminal T4

The PRM meeting points at terminal T4 are distributed by floor as follows:

  1. Floor P-1 Access lobby for the Underground terminal T4
  2. Floor P0 Arrivals forecourt terminal T4
  3. Floor P0 Buses arrivals sidewalk in terminal T4
  4. Floor P1 Access airbridge for P4 South car park terminal T4
  5. Floor P1 Access airbridge for P4 North car park terminal T4
  6. Floor P1 Boarding area terminal T4
  7. Floor P2 Departures lobby terminal T4
  8. Floor P2 Check-in terminal T4
  9. Floor P2 Departures sidewalk in terminal T4
  10. Floor P2 Iberia air shuttle ("Puente aéreo") access lobby terminal T4
  11. T4S Boarding area T4 satellite building

Parkings

The PRM meeting points at terminal T1 are distributed by floor as follows:

  1. Parking P1 car park
  2. Long Term/Stay Parking T1, T2 y T3

Rights and complaints

If you wish to give us suggestions about the provided service or if you wish to make a complaint because you consider that you were not treated adequately during this service or because you were denied the access to your flight unjustifiably, please consult the following page of Complaints Service for persons with reduced mobility (PRM) at aeropuertosenred.com.

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