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Madrid-Barajas Airport

Information - Contact - General information

Control tower of Madrid airportAdolfo Suárez Madrid-Barajas Airport is an airport owned by the public company Aena SME, S.A. It is located in the northeast of Madrid, Barajas district, 12 kilometres from the centre of Madrid, the capital of Spain.

Formerly known as Madrid-Barajas airport, its name was changed after 83 years of use to Adolfo Suárez Madrid-Barajas, in tribute to a former Spanish president who died in 2014.

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Airport information

Name: Aeropuerto Adolfo Suárez Madrid-Barajas
Address: Avda. de la Hispanidad s/n. 28042- Madrid
Contact telephone number: (+34) 91 321 10 00.
e-mail: clientesmad@aena.es

Contact for people with hearing and/or speech impairment:
Aena has an information and customer service line for passengers with hearing and/or speech impairment. This services allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link; without the need for other people to act as their intermediaries. The service is available from 07.00 am to 12.00 am, 365 days a year.
Persons with impaired hearing .

Public entities

Aena, S.A. is a Spanish public company that manages 46 airports and 2 heliports in Spain; the airport in the capital of Spain is one of them. Originally known as Aena Aeropuertos S.A, it adopted by law the name of Aena SME, S.A following the provisions of Royal Decree Law 8 of 4 July 2014.
ENAIRE is the air navigation manager in Spain. Part of the former Aena Aeropuertos S.A., ENAIRE now executes exclusively responsibilities related to airport and air navigation activities, in addition to performing the national and international operational coordination of the Spanish air traffic control network.

To contact with Aena S.M.E., S.A write to:

Dirección de Operaciones, Seguridad y Servicios
División Servicios Aeroportuarios
C/ Peonías, 12
28042 Madrid

Other contacts

Press office:
E-mail: prensa@aena.es
913 938 380 y 913 938 365

Employment

Information on available jobs: Portal de empleo de AENA

Complaints and claims: For clarifications, suggestions and complaints regarding airport facilities and services (cleaning, air conditioning, information service, assistance service for people with reduced mobility, security services, etc.) you can access Aena's telematic services portal.

If you wish to make a complaint about a restaurant service (cafeterias, restaurants, etc.), bear in mind that they have their own Official Book of Catering, in which you can make your complaint, complaint or suggestion in the same place as the events.

Lost property offices

If you lost an object in the Madrid airport facilities and want to ask if it has been found, write an email to mad.seg.objetosperdidos@aena.es or go to the lost property offices at terminals T4 and T1, both open from 7am to 10pm.

The lost and found office of the T4 is located on the ground floor, Arrivals hall.
(+34) 913 936 119

The lost and found office of the T1 is located on the ground floor, Arrivals hall.
(+34) 917 466 439

Lost property and items left on board

If you forgot something inside the aircraft you should contact your airline, or you can also contact with its baggage handling company.

Management of lost luggage and handling companies

Aer Lingus: (+34) 913 054 598. T4, Floor 0, Baggage reclaim carousel 5
American Airlines: (+34) 917 438 714 | Fax lost luggage: (+34) 917 438 714. T4, Floor 0, Baggage reclaim hall 10.
Delta Airlines: 902 190 947 . T1, Floor 0, Baggage reclaim hall1.
Easy Jet (Menzies): (+34) 626 170 187. Email: mad.ezylf@menziesaviation.com. T1, Floor 0, Baggage reclaim halls 1 and 2.
Emirates: (+34) 910 507 767. T4, Floor 0, Baggage reclaim hall 10.
Groundforce: (+34) 913 243 453. Terminals 1 and 2.

T1, Floor 0, Baggage reclaim halls 1 and 2.

  • Aeroflot
  • Aerolíneas Argentinas
  • Aeromexico
  • Air Arabia
  • Air Europa
  • Air Transat
  • Beijing Capital Airlines
  • Blue Air
  • Estelair
  • Ethiopian Airlines
  • Etihad Airways
  • Hainan Airlines
  • Korean Air
  • Middle East Airlines
  • Saudia
  • Smartwings

T2, Floor 0, Baggage reclaim hall 6.

  • Air Europa
  • Air France
  • KLM
  • LOT
  • Lufthansa
  • Swiss
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Iberia Handling: (+34) 913 054 598 and 901 111 342. Terminals 4, 2 and 1.

T4 Floor 0, Arrivals hall and Baggage reclaim carousel 6 and 10.

  • Air China
  • China Easter
  • Cubana de Aviación
  • Egypt Air
  • Enter Air
  • Icelandair
  • Privilege Style
  • Tarom
  • Turkish Airways
  • Wamos Air

T1. Floor 0. Baggage reclaim halls 1 and 2

  • Air Europa
  • Air France
  • KLM
  • LOT
  • Lufthansa
  • Swiss

T2. Floor 0. Baggage reclaim hall 6

  • Privilege Style

Ryanair: (+34) 913 336 159. Terminal 1 Floor 0. Baggage reclaim hall 2. From 8.00am to 24.00pm
United Airlines: 900 961 266. Terminal 1, Floor 0. Baggage reclaim hall1.
Vueling: 902 808 005. Terminal 4, Floor 0. Baggage reclaim hall 10. Email: mad.lostluggage@menziesaviation.com.
WFS: Terminals T1, T2 and T4.

T1, Floor 0, Baggage reclaim halls 1 and 2. Telephone: (+34) 913 243 678.

  • Air Canada
  • Air India
  • Eurowings
  • Pegasus Air
  • Tunisair
  • Wizzair

T2, Floor 0, Baggage reclaim hall 6. Telephone: (+34) 913 243 678.

  • Aegean
  • Alitalia
  • Brussels Airlines
  • Norwegian Air
  • TAP Air Portugal
  • Transavia
  • Volotea

T4, Floor 0, Baggage reclaim hall 10. Telephone: (+34) 917 466 138.

  • Cathay Pacific
  • Plus Ultra

Guided Tours

School visits
Telephones: 913 936 710 / 913 936 523.
E-mail: expoambiente@aena.es.
Technical tours
Telephones: 913 936 516 / 913 936 594.
E-mail: gabinetedireccionmad@aena.es.

Airport technical information

The airport has the code IATA MAD and ICAO LEMD.

Madrid Barajas runways 18L/36R - 18R/36L and 14L/32R
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The airport It has four terminals for commercial passenger aviation (T1, T2, T3 and T4); plus an Executive Terminal for executive and business aviation, an air cargo center with more than 200 companies installed and two main hangar zones, one in the Old Industrial Area, between terminals 3 and 4, and another in the Industrial Area La Muñoza.

Adolfo Suárez Madrid-Barajas is the first Spanish airport in terms of passenger traffic, air cargo and number of operations. It is the fifth European airport by number of passengers according to Eurostat traffic data, and is the 15th airport in the world according to the annual report of the Airports Council International (ACI).

Madrid-Barajas counts on four parallel runways, two to two parallel: the 18L/36R - 18R/36L and the 14L/32R – 14R/32L. Its nomination was modified in 2012 adapting to the changes of the gradual movement of the magnetic North in relation to the geographic North.
it has also a fifth runway, the first one to be built which is used only as parking lot.

New Master Plan for Adolfo Suárez Madrid-Barajas Airport 2017-2026

The new plan under development has broad objectives that will provide the airport facilities with long-term improvements and expansions, including an expansion, with which it will be able to serve 80 million passengers annually, ensure high levels of connectivity with connections to Latin America and other world hubs, new designs to ensure modern and powerful infrastructure.

Latest constructions

The previous expansions of Madrid-Barajas airport focused on the commercial refurbishment of terminal T4 and its T4S satellite in 2013.

At the boarding areas of terminals T4 and T4S, passengers will enjoy distinguished shopping in high-quality brand name stores with attractive fashion garments and luxury accessories. This way, the airport will be upgraded economically, granting it a considerable status among the best European Airports.

The MAD Fashion Hub is now a remarkable space of over 900 m2 dedicated to high class designer-brand fashion, shoes, custom jewelry, exclusive jewelry, perfumes, cosmetics and accessories.

In the boarding areas of terminals 4 and T4S, exclusive premises and spaces have been created to accommodate highly renowned firms, both in fashion and luxury accessories, thus giving the airport a commercial status that places it in the same line as other European airports.

Who we are

AeropuertoMadrid-Barajas.com is a portal that offers visitors information on the Adolfo Suárez Madrid-Barajas Airport, but has no direct or indirect relationship with AENA and is not the airport official website.

For further information on flight schedules, connections, immigration and customs services, please contact clientesmad@aena.es. If you wish to advertise on billboards, inside or outside the airport, please consult the tariff guide at Aena.

The website AeropuertoMadrid-Barajas.com is managed by Aeropuertosenred, a private company that offers information about Spanish airports and the latest news in the sector since 1996. To contact Aeropuertobarcelona-elprat.com, please write to web@aeropuertosenred.com.

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