Madrid-Barajas Airport

Airport information service, virtual flight attendants

At all floors of terminal T4.

Information points (staff members with green jackets).

Everywhere at the airport.
(+34) 91 321 10 00 - (+34) 902 404 704.

Madrid City Council and Madrid Community.

902 100 007 - (+34) 915 881 636.
Terminals T1 floor 0, T2 floor 0 y T4 floor 0.

Fully equipped rooms to sleep or to rest per hours at the airport. More information on sleeping at the airport.

Bankia (Servired)

In terminals T1, T2 and T4.

Euronet

Admits Mastercard, Cirrus, Maestro, EC, Union Pay, American Express, JCB, Visa, Visa Electron and Plus.

Terminal T1 floor 0, Arrivals hall room 1 & 2.
Terminal T1 floor 1, Check-in area.
Terminal T4 floor 0, Arrivals hall,
Terminal T4 floor 0, baggage reclaim hall 10.
Terminal T4 floor 2, Check-in area.
Terminal T4S floor 1, boarding area.

Euro Automatic Cash (Grupo Santander)

Admite Visa , Mastercard, American Express , Cirrus, Maestro, EC, Union Pay, JCB.

Bankia
Terminal T2 Floor 1. Departures area (+34) 913 237 990.
Terminal T4 Floor 2. Check-in area. (+34) 913 338 240.
Hours: Monday to Friday from 8:15 am to 2:15 pm, Thursday from 8:15 am to 2:15 pm and from 4:15 pm to 6:30 pm (only from October 1 to April 30).

The airport has luggage trolleys located throughout all terminals and areas of the airport.

Get all the information about the car rental companies in Madrid Barajas airport (office location at terminals, schedule, current promotions) at the car rental Madrid airport section.

Opening hours: 08:00 to 20:00
Terminal 2, floor 1, boarding area D
Terminal 4, floor 0, bagagge reclaim halls 10 and 11
Terminal 4, floor 1, boarding gates J40-J41, J50-J51, J58-J59
Terminal 4, floor 1, boarding gates H6-H8, H16-H18, H31-H33
Terminal 4 Satellite, floor 1, boarding gates R16-R18, S20-S23, U58-U60, U68-U70
Terminal 1, floor 1, boarding area A, D, E

Global Exchange

This currency exchange company is now in Terminal T4.
Customer assistance: (+34) 900 855 550 and (+34) 913 055 167

Terminal T1

• Terminal T1. Floor 0. Baggage Claim Hall 1. 5.00 a.m. to 23.00 p.m.
• Terminal T1. Floor 0. Baggage Claim Hall 2. 7.00 a.m. - 11.00 p.m.
• Terminal T1. Floor 1. Boarding Area A. 8.00 a.m. to 18.00 p.m.
• Terminal T1. Floor 1. Boarding gates B18-B20. 8.00 a.m. to 20.00 p.m.
• Terminal T1. Level 1. Boarding gates B26-B29. 7.00 a.m. to 3.00 a.m.
• Terminal T1. Floor 1. Boarding Area C. Hours: 24 hours.

Terminal T3

• Terminal T3. Boarding Area D. 6.00 a.m. to 22.00 p.m.

Terminal T4

• Terminal T4. Floor 0. Baggage claim belts 1 and 2. 6.00 a.m. to 23.00 p.m.
• Terminal T4. Level 0. Baggage claim carousels 14 and 15. 7.30 a.m. - 11.30 p.m.
• Terminal T4. Floor 1. Boarding area J. 6.00 a.m. to 22.00 p.m.
• Terminal T4. Floor 2. Departures area. 6.30 a.m. to 11.15 p.m.
• Terminal T4. Floor 2. Check-in area. 24 hours.

Terminal T4S

• Terminal T4 Satellite. Floor 1, Check-in area S21-S22. 24 hours.
• Terminal T4 Satellite. Floor 1, Boarding Area S27-S28. 7.30 a.m. to 11.30 p.m.

Located outside the terminal buildings T2 and T4.

Gym Air Express
Terminal T4 floor 0, Arrivals public area.

Only in terminals T1, T2 and T3. Read the Internet terminals and Wi-Fi section to get access. Some terminals have print services.
(+34) 900 404 054.

Free entrance with boarding pass
Terminals T2 and T4 floor 1. Opening hours: 08.00h to 20.00h.

Adolfo Suarez Madrid-Barajas airport offers a kids' play area for children from 0 to 6 years old, and should be accompanied by a responsible adult. Also offers a breast-feeding lounge with modern and comfortable fittings. Here you will be able to change nappies, heat food, or put them down for a nap in a cot.

Terminal 2, floor 1, boarding area D, Opening hours: de 8.00 a 20.00h
Terminal 4, floor 1, boarding area, Opening hours: de 8.00 a 20.00h

Get all the information about the left luggage office in the Madrid-Barajas airport section .

Services to resolve incidents with checked baggage. Responsible companies for baggage incidents at Adolfo Suárez Madrid-Barajas airport.

Located in the boarding area of the T4 terminal is the Madrid Duty Free by DUFRY Store.
A commercial area of 2,870 m² with a special area dedicated to perfumery (Beauty Lounge, drinks area, food, the exclusive Connoisseur Collection premium drinks, a cigarette cellar, and other commercial spaces.

+34 912 742 542
Madrid Duty Free opening hours: 7:00 a 20:45 (On special dates the opening or closing time may vary).

Terminal 2 floor 1, public area.

The Post and Telegraph office at the airport is temporarily closed.

Terminal 1 floor 0, (+34) 913 055 199.
Terminal 4 floor 2, (+34) 913 338 357.
Terminal 2 floor 2, (+34) 913 054 623.

Terminal 1 floor 0. (+34) 913 336 024

In Spain, the VAT refund process for travelers is digital, and is processed through the Tax Agency's DIVA system. This system is the only valid system for VAT refunds for purchases made in Spain by foreign travelers.

Requirements to apply for the VAT refund:

• The applicant must not be a resident of the EU (nor reside in the Canary Islands, Ceuta or Melilla).
• The purchases must be of a personal nature, i.e. not for commercial purposes.
• Must leave the European Union within 3 months from the date of purchase of the goods.

When you make your purchases in Spain, ask the seller for the Tax Free electronic form (called "documento electrónico de reembolso" or "DER"). Without this form you will not be entitled to a VAT refund. See the explanatory document in Spanish. See the explanatory document in Spanish.

When you go to the airport to leave the country, and always before checking in your baggage, you must electronically validate the electronic VAT refund documents for your purchases. For this purpose, the DIVA screens located in the check-in areas of the airport will assist you in this process.

For this electronic stamping process you will need:

• Your passport.
• Your purchase invoices and the DIVA form.
• The merchandise for which you are requesting the return. Without the merchandise there is no stamp.
• Your boarding pass or airline ticket with your travel route.

This is a digital process and you will NOT receive any document with the result of the validation. However, you will be able to know at any time the status of the processing by consulting the CSV number (secure verification code) from the Tax Agency Headquarters official website.

Operation of the DIVA touch screens

1. Select your language.
2. Pass the barcode of the form through the optical reader.
3. The system can give two results:
   1. The tax-free DIVA form is stamped. The processing is completed.
   2. The DIVA tax-free form cannot be validated. In this case, you must go to the invoice visa office of the Guardia Civil located next to the screens.

Once the electronic validation of the DIVA has been completed, you can request your refund at a Tax Free company located in the boarding area (refund subject to commission). You can also request your refund at the store where you made your purchases before leaving the country, if you schedule it in advance.

Location:

VAT refund machines, or DIVA screens, are located at the following airport locations:

Terminal T4, floor 1, boarding area.
Terminal T4, floor 1, boarding area.
Terminal T4, floor 2, check-in area, counters 840 and 850.
Terminal T4, floor 2, check-in area, near the security filters.
Terminal T4S, Terminal 4 Satellite level 1, boarding area.
Terminal T1, level 1, check-in area.
Terminal T1, level 1, boarding area B.

If your DIVA form could not be validated from the automatic system, or you have to validate forms for purchases made in other EU countries, you should go to the Guardia Civil invoice visa office located next to the DIVA screens.

Tax refund and manual stamping offices.

Terminal T4 floor 2, Departures area. Opening hours: 7.00 a 22.00h.
Terminal T4S, terminal T4 Satellite, floor 2, boarding area. Opening hours: 24h.
Terminal T1, floor 1, check-in area. Opening hours: 7.00 a 22.00h.

Outside these hours, it is necessary to go to the customs area in hall 1 (Terminal T1) or hall 11 (Terminal T4).

Outside of these opening times, arms deliveries may be carried out or boarding authorisations issued at the Customer Service Office located on the second floor of terminal T4.
Complaints and citizen support service: ( 34) 917 46 65 49.

Baggage wrapping machines are next to the check-in counters, at departures areas at terminals T1, T2 and T4.

Baggage wrapping machines are owned by the company Bullwrap. If you do not want the wrapping machine to cover the wheels and handles of your luggage, you must inform the staff.

Terminal T4, 2nd floor, check-in counters 780-799.
Terminal T4, level 2, check-in counters 840-859.
Terminal T4, level 2, check-in counters 900-919.
Terminal T4, level 2, check-in counters 930-949.
Terminal T1, level 1, check-in counters 200.
Terminal T1, level 1, check-in counters 200.
Terminal T1, level 1, check-in counters 300.
Terminal T2, level 2, check-in area.

E-mail Lost & found in the airport.
Terminal 4 floor 0, Arrivals Hall, (+34) 917 466 439, Opening hours: 7 a.m. to 10 p.m..
Terminal 1 floor 0, Arrivals Hall, (+34) 913 936 119, Opening hours: 7 a.m. to 10 p.m..

Terminals T1 and T4, booth floor 0.

Rooms are available to rent for receptions, conferences, exhibitions, press conferences, assemblies, meetings and courses at Madrid-Barajas airport.

Aena offers its clients a congress organization service consisting of the establishment of indicators in the arrivals halls to channel the participants. Information (+34) 913 936 081 / (+34) 913 936 519.

Auditorium

Conferences, exhibitions, press conferences, assemblies and courses.
Terminal 2 floor 2, public Departures area
(+34) 913 243 141 / (+34) 913 936 519

Autogiro hall

Meetings, presentations, receptions, courses, etc..
Terminal 2 floor 2, public Arrivals area
(+34) 913 243 141 / (+34) 913 936 519

Goya hall

Meetings, presentations, conferences, conventions, courses, etc.
Terminal 2 floor 0, public Arrivals area
(+34) 913 243 141 / (+34) 913 936 519

Manzanares hall

Conferences, exhibitions, press conferences, assemblies and courses.
Terminal 2 floor 2, public Departures area
(+34) 913 243 141 / (+34) 913 936 519

Turmalina hall

A space divided into two different settings with a common reception hall. An anteroom is equipped as a VIP lounge, and the main room is equipped as a conference room or press room.
Terminal 1 floor 0, Arrivals Hall
(+34) 913 243 141 / (+34) 913 936 519

Press room

Two rooms are available at the airport for press and other information events.
Terminal 4 floor 0, Arrivals hall
Terminal 2 floor 1, public area, connecting hallway.

Medical service (+34) 917 466 112 (emergencies only)

Terminal 4 floor 0, Arrivals Hall, open 24 hours.

Terminal 4S floor 0, Boarding area M, from 7:00 a.m. to 11 p.m.

Terminal 2 floor 0, Arrivals Hall, open 24 hours.

Room for transit passengers

Upon request, these rooms can be used by passengers that need an equipped place where they can wait for their next flight, provided that they are accompanied by medical personnel (doctor or nurse).

Use of this room should be requested by the airline, handling agent or insurance company, at least 24 hours before the passenger's arrival. However, the service will also be provided when requested with shorter notice, provided the room is not occupied.

Request rooms to Aena by e-mail, or by fax (+34) 917 466 236 / (+34) 917 461 419.

This service corresponds to the airport tax entitled "Use of Unspecified Rooms and Areas" .

Local Police

Terminal 4 floor 0. Arrivals floor. (+34) 917 438 719.

National Police

Emergency passports, with the required documentation and your airline ticket in your name.
Immigration (any request for information on passengers subject to immigration control will be requested by telephone).
Terminals 4 floor 2 and 1 floor 1. (+34) 913 010 917.

Civil Guard

Terminal 2 floor 1, Boarding area D. Open 24 hours (+34) 913 054 370.

Chapels
Terminals 1 floor 2, terminal 2 floor 1, and terminal T4 floor 2.

Mosque
Terminal 1 floor 2 and terminal 4 floor 2.

Multi-confessional chapel
Terminal 4 floor 2 and terminal 1 floor 2.

If you are looking for a place to smoke at the airport, there is an outdoor smoking area in the outdoor area of terminal T4. This area, about 500 m², has 10 tables, stools and vending machines for snacks and hot and cold drinks. The terrace is located in entrance to the gates J40-J9 (boarding area in the departures area, ground floor) or if you landed in Madrid, on the way to baggage claim.

Please note that smoking is only permitted in the smoking area outside Terminal T4. Smoking is strictly prohibited in the other terminals of Madrid airport.

For those who have checked in a stroller for their child, there are several points where you can pick up and use a stroller, free of charge, while waiting or in transit in the boarding areas. At the end of your stay at the airport, it can be left in the boarding area.

Two points at terminal T4, floor 1, boarding area.
Two points In terminal T4 Satellite, floor 1, boarding area.
Terminal 1, floor 1, boarding area B.
Terminal 1, floor 1, boarding area C.
Terminal 2, floor 1, boarding area C.

Iberia airline has a room for minors traveling alone.

Terminal 4, floor 1, boarding area, (+34) 902 400 500.

Get all locations, features and opening hours about VIP lounges at Madrid-Barajas airport.

If you think that you were not treated adequately using any of these complementary services, please consult complaints and suggestions at aeropuertosenred.com .