Madrid-Barajas Airport

The airport has drinking water fountains located throughout all terminals and common areas. They are usually found near restrooms and away from retail areas.

Fast Track pass is a preferential access lane that allows passengers to cross the Departures security checkpoint skipping queues and waiting times. More information Fast Track - Priority access.

Located outside the terminal buildings T2 and T4.

Gym Air Express
Terminal T4 level 0, Arrivals public area.

Only in terminals T1, T2 and T3. Read the Internet terminals and Wi-Fi section to get access. Some terminals have print services.
(+34) 900 404 054.

Free entrance with boarding pass
Terminals T2 and T4 level 1. Opening hours: 8:00 to 20:00.

Adolfo Suarez Madrid-Barajas airport offers a kids' play area for children from 0 to 6 years old, and should be accompanied by a responsible adult. Also offers a breast-feeding lounge with modern and comfortable fittings. Here you will be able to change nappies, heat food, or put them down for a nap in a cot.

Terminal 2, level 1, boarding area D, Opening hours: from 8:00 to 20:00.
Terminal 4, level 1, boarding area, Opening hours: from 8:00 to 20:00.

Get all the information about the left luggage office in Madrid-Barajas airport .

Services to resolve incidents with checked baggage. Responsible companies for baggage incidents at Adolfo Suárez Madrid-Barajas airport.

DUFRY Duty Free shops are located in the boarding areas of Terminals T1, T4, and T4 Satellite.
A commercial area of 2,870 m² with a special area dedicated to perfumery (Beauty Lounge, drinks area, food, the exclusive Connoisseur Collection premium drinks, a cigarette cellar, and other commercial spaces.

Passengers can shop duty-free based on their departure terminal:

• At T4, the T4 Net Main Shop,
• At T4S, the T4 Sat Main Shop Walkthrough,
• At T1, the T1 Net Main Shop Walkthrough.

These shops offer a premium selection of perfumes, liquor, tobacco, food, souvenirs, watches, and sunglasses from top brands. Additionally, passengers can pick up items pre-ordered online at the store.

+34 912 742 542
Madrid Duty Free opening hours from 7:00 to 20:45 (On special dates the opening or closing time may vary).

Terminal 2 level 1, public area.

The Post and Telegraph offices can be localed throughout terminals T1, T2 and T4

Terminal T1. Level 0. Arrivals Hall (+34) 913 054 097 / (+34) 915 197 197
Terminal T1. Level 1, Check-in area
Terminal T2. Level 1, Public space
Terminal T2. Level 1, Public space
Terminal T4. Level 2, Check-in area

Terminal 1 level 0, (+34) 913 055 199.
Terminal 4 level 2, (+34) 913 338 357.
Terminal 2 level 2, (+34) 913 054 623.

Terminal 1 level 0. (+34) 913 336 024

In Spain, the VAT refund process for travelers is digital, and is processed through the Tax Agency's DIVA system. This system is the only valid system for VAT refunds for purchases made in Spain by foreign travelers.

Requirements to apply for the VAT refund:

• The applicant must not be a resident of the EU (nor reside in the Canary Islands, Ceuta or Melilla).
• The purchases must be of a personal nature, i.e. not for commercial purposes.
• Must leave the European Union within 3 months from the date of purchase of the goods.

When you make your purchases in Spain, ask the seller for the Tax Free electronic form (called "documento electrónico de reembolso" or "DER"). Without this form you will not be entitled to a VAT refund. See the explanatory document in Spanish. See the explanatory document in Spanish.

When you go to the airport to leave the country, and always before checking in your baggage, you must electronically validate the electronic VAT refund documents for your purchases. For this purpose, the DIVA screens located in the check-in areas of the airport will assist you in this process.

For this electronic stamping process you will need:

• Your passport.
• Your purchase invoices and the DIVA form.
• The merchandise for which you are requesting the return. Without the merchandise there is no stamp.
• Your boarding pass or airline ticket with your travel route.

This is a digital process and you will NOT receive any document with the result of the validation. However, you will be able to know at any time the status of the processing by consulting the CSV number (secure verification code) from the Tax Agency Headquarters official website.

>If your DIVA form could not be validated from the automatic system, or you have to validate forms for purchases made in other EU countries, you should go to the Guardia Civil invoice visa office located next to the DIVA screens.

Operation of the DIVA touch screens

1. Select your language.
2. Pass the barcode of the form through the optical reader.
3. The system can give two results:
   1. The tax-free DIVA form is stamped. The processing is completed.
   2. The DIVA tax-free form cannot be validated. In this case, you must go to the invoice visa office of the Guardia Civil located next to the screens.

Once the electronic validation of the DIVA has been completed, you can request your refund at a Tax Free company located in the boarding area (refund subject to commission). You can also request your refund at the store where you made your purchases before leaving the country, if you schedule it in advance.

Location:

VAT refund machines are located at the following airport locations:

Terminal T4, level 1, boarding area.
Terminal T4, level 1, boarding area.
Terminal T4, level 2, check-in area, counters 840 and 850.
Terminal T4, level 2, check-in area, near the security filters.
Terminal T4S, Terminal 4 Satellite level 1, boarding area.
Terminal T1, level 1, check-in area.
Terminal T1, level 1, boarding area B.

Tax refund offices at Madrid airport. Manual stamping DIVA at the airport.

Terminal T4 level 2, Departures area. Opening hours for Tax free office at terminal T4: 7:00 to 22:00.
Terminal T4S, terminal T4 Satellite, level 2, boarding area S21-S22* and S27-S28**. Opening hours for Tax free office at terminal T4S: *24h and from **7:30 to 23:30
Terminal T1, level 1, check-in area. Opening hours for Tax free office at terminal T1: 7:00 to 22:00.

Outside these hours, it is necessary to go to the customs area in hall 1 (Terminal T1) or hall 11 (Terminal T4).

Outside of these opening times, arms deliveries may be carried out or boarding authorisations issued at the Customer Service Office located on the second level of terminal T4.
Complaints and citizen support service: (+34) 917 46 65 49.

Baggage wrapping machines are located next to the check-in counters in the departures area of Terminal T4. These machines are operated by the company Safe Bag.

Terminal T4, 2nd floor, check-in counters 760-766 and 780-789

Terminal T4, 2nd floor, check-in counters 820-829, 840-849.
Terminal T4, 2nd floor, between check-in counters 880-889 and 900-909 and 850-859, 870-879
Terminal T4, 2nd floor, check-in counters 910-919 and 930-935.

E-mail Lost & found in the airport.
Terminal 4 level 0, Arrivals Hall, (+34) 917 466 439, Opening hours: 7 to 10.
Terminal 1 level 0, Arrivals Hall, (+34) 913 936 119, Opening hours: 7 to 10.

Terminals T1 and T4, booth level 0.

Rooms are available to rent for receptions, conferences, exhibitions, press conferences, assemblies, meetings and courses at Madrid-Barajas airport.

Aena offers its clients a congress organization service consisting of the establishment of indicators in the arrivals halls to channel the participants. Information (+34) 913 936 081 / (+34) 913 936 519.

Auditorium

Conferences, exhibitions, press conferences, assemblies and courses.
Terminal 2 level 2, public Departures area
(+34) 913 243 141 / (+34) 913 936 519

Autogiro hall

Meetings, presentations, receptions, courses, etc..
Terminal 2 level 2, public Arrivals area
(+34) 913 243 141 / (+34) 913 936 519

Goya hall

Meetings, presentations, conferences, conventions, courses, etc.
Terminal 2 level 0, public Arrivals area
(+34) 913 243 141 / (+34) 913 936 519

Manzanares hall

Conferences, exhibitions, press conferences, assemblies and courses.
Terminal 2 level 2, public Departures area
(+34) 913 243 141 / (+34) 913 936 519

Turmalina hall

A space divided into two different settings with a common reception hall. An anteroom is equipped as a VIP lounge, and the main room is equipped as a conference room or press room.
Terminal 1 level 0, Arrivals Hall
(+34) 913 243 141 / (+34) 913 936 519

Press room

Two rooms are available at the airport for press and other information events.
Terminal 4 level 0, Arrivals hall
Terminal 2 level 1, public area, connecting hallway.

Medical service (+34) 917 466 112 (emergencies only)

Terminal 4 level 0, Arrivals Hall, open 24 hours.

Terminal 4S level 0, Boarding area M, Open from 7:00 - 11

Terminal 2 level 0, Arrivals Hall, open 24 hours.

Room for transit passengers

Upon request, these rooms can be used by passengers that need an equipped place where they can wait for their next flight, provided that they are accompanied by medical personnel (doctor or nurse).

This service is available on request for passengers who need a fully equipped space to wait for their flight, accompanied by medical staff. The rooms are located in the Airport Medical Service areas: one in Terminal T2 (P0) and another in Terminal T4 (P0). The airline, handling agent, or insurance company must request the service at least 24 hours in advance, although it may also be provided at shorter notice if available.

Passengers must have medical clearance to fly and present the INCAD or MEDIF form. Bookings can be made by calling 913 936 550 (T2) or 917 466 234 / 917 466 235 (T4) or by e-mail.

The use of these rooms is included under Aena’s airport tariffs entitled "Use of Unspecified Rooms and Areas".

Local Police

Terminal 4 level 0. Arrivals floor. (+34) 917 438 719.

National Police

Emergency passports: available with the required documentation and your airline ticket in your name.
Immigration: any inquiries regarding passengers subject to immigration control will be handled by phone.
Locations: Terminals 4 level 2 and 1 level 1. (+34) 913 010 917.

Civil Guard

Terminal 2 level 1, Boarding area D. Open 24 hours (+34) 913 054 370.

Chapels
Terminal T1 level 2, terminal T2 level 1, and terminal T4 level 2.

Mosque
Terminal T1 level 2 and terminal T4 level 2.

Multi-confessional chapel
Terminal T4 level 2 and terminal T1 level 2.

If you are looking for a place to smoke at the airport, there is a public outdoor smoking area at Terminal T4.

This 500 m² area has been set up as an outdoor terrace for smokers, with a food truck, several tables, and stools. The terrace can be accessed from the departure area in the terminal, or via a walkway from the T4 building for arriving passengers, before they reach the baggage claim area.

Additionally, the Cibeles VIP Lounge in Terminal T1 has an outdoor terrace where smoking is allowed, but access requires a VIP pass starting at €30.

For passengers who have checked in a stroller for their child, there are several points where you can pick up and use a stroller free of charge while waiting or passing through the boarding areas. At the end of your time at the airport, the stroller can be returned in the boarding area.

Two points at terminal T4, level 1, boarding area.
Two points In terminal T4 Satellite, level 1, boarding area.
Terminal 1, level 1, boarding area B.
Terminal 1, level 1, boarding area C.
Terminal 2, level 1, boarding area C.

Iberia airline has a room for minors traveling alone.

Terminal 4, level 1, boarding area, (+34) 902 400 500.

Get all locations, features and opening hours about VIP lounges at Madrid-Barajas airport.

If you think that you were not treated adequately using any of these complementary services, please consult complaints and suggestions at aeropuertosenred.com .