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Madrid-Barajas Airport

Services for people with reduced mobility (PRM)

In compliance with the regulation of the European Parliament (EC) 1107/206, the Madrid Airport offers free attention and assistance to passengers with reduced mobility (PMR) .
This service is available to all passengers suffering from reduced mobility or any other kind of disability. We recommend to apply for it at least 48 hours prior to their journey, in order to have everything prepared, from the moment they arrive at anyone PMR meeting points at the airport.

Special needs

If you are looking for information about passengers with special needs due to pregnancy, injuries, special care, babies and/or children traveling on their own, etc., please check out additional information about passengers with special needs at aeropuertosenred.com .

This service is free and can be ordered by Internet through his link of the Public Corporation AENA, or the following contact numbers: (+34) 902 404 704 y (+34) 91 321 10 00.

PRM Services for passengers with reduced mobility

To allow passengers with hearing and/or speech impediments to request this assistance by phone, there is a complementary service for mobile phones in text mode and real time.
Once downloaded and installed the necessary software in the mobile phone of the interested person, he/she can easily make phone calls to the indicated numbers in order to realize any consultation or a request for assistance. The download and the software for this service are free.

Instructions access (ToMobile of Telesor) .

Remember

  • Please request this assistance at least 48 hours prior to your flight.
  • This is a 24 hours service, available all year round.

Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.

PMR meeting points

PMR meeting points are distributed inside and outside the airport terminals, and in the airport parking area.

Terminal T1

PMR meeting points per floors

Floor P0 Arrivals forecourt terminal T1
Floor P1 Departures forecourt terminal T1
Floor P1 Departures lobby terminal T1
Floor P1 Check-in terminal T1
Floor P1 Boarding area terminal T1

Terminal T2

PMR meeting points per floors

Floor P0 Arrivals forecourt terminal T2
Floor P1 Access lobby for the Underground terminal T2
Floor P1 Access building for P2 car park terminal T2
Floor P1 Boarding area terminal T2
Floor P2 Departures forecourt terminal T2
Floor P2 Check-in terminal T2
Floor P2 Departures lobby terminal T2

Terminal T3

PMR meeting points per floors

Floor P0 Arrivals forecourt terminal T3

Terminal T4

PMR meeting points per floors

Floor P-1 Access lobby for the Underground terminal T4
Floor P0 Arrivals forecourt terminal T4
Floor P0 Buses arrivals forecourt terminal T4
Floor P1 Access airbridge for P4 South car park terminal T4
Floor P1 Access airbridge for P4 North car park terminal T4
Floor P1 Boarding area terminal T4
Floor P2 Departures lobby terminal T4
Floor P2 Check-in terminal T4
Floor P2 Departures forecourt terminal T4
Floor P2 Iberia air shuttle ("Puente aéreo") access lobby terminal T4
T4S Boarding area T4 satellite building

Parkings

PMR meeting points at parking areas

Parking P1 car park
Long Term/Stay Parking T1, T2 y T3

Rights and complaints

If you wish to give us suggestions about the provided service or if you wish to make a complaint because you consider that you were not treated adequately during this service or because you were denied the access to your flight unjustifiably, please consult the following page of Complaints Service for persons with reduced mobility (PRM) at aeropuertosenred.com.

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