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Madrid-Barajas Airport

Complementary Passenger Services - Complaints and Suggestions

The Madrid Barajas airport offers to its visitors a wide range of complementary services in order to make their stopover as comfortable as possible. Some of these services are tariffed and others are only available at passengers boarding areas.

Lost and found at the airport, medical services, banking services and ATMs, VAT refund, police, etc.

Please, keep in mind that some of these services do not operate 24 h. If you have any doubts, please check by phone.

Airport & Tourist information
Airport information service, virtual flight attendants

At all floors of terminal T4

Information points (staff members with green jackets).

Everywhere at the airport.
(+34) 91 321 10 00 - (+34) 902 404 704

Madrid City Council and Madrid Community

902 100 007 - (+34) 915 881 636.
Terminals T1 floor 0, T2 floor 0 y T4 floor 0.

Air Rooms, guest rooms inside the airport

Fully equiped rooms to sleep or to rest per hours at the airport. More information at sleeping at the airport.

Banks

Bankia
Terminal T4 floor 2, Check-in area. (+34) 913 338 240.
Opening hours: Monday to Friday, 08:15 to 14:15; Thursdays, 08:15 to14:15 and from 16:45 to 19:15(only from 1 october to 30 april)

Exchange, currency exchange offices
Exact Change

Terminal T1, floor 0. Baggage reclaim hall 1.
Opening hours: 24 hours. (+34) 913 058 666.
Terminal T1, floor 0. Baggage reclaim hall 2.
Opening hours: 6.30 to 23.00. (+34) 913 058 014.
Terminal T1, floor 1. Boarding area B.
Opening hours:: 6.30 to 23:00. (+34) 913 055 771.
Terminal T1, floor 1. Boarding area C.
Opening hours: 4:00 to 3:00. (+34) 913 055 771.
Terminal T3, floor 1. Boarding area D.
Opening hours: 4.00 to 22.30. (+34) 913 058 751.

Global Exchange

Customer assistance:: (+34) 900 855 550 and (+34) 913 055 167
Terminal T4, floor 0. Baggage reclaim hall 10. Opening hours: 6.30 to 0.00.
Terminal T4, floor 0. Baggage reclaim hall 11. Opening hours: 24 horas.
Terminal T4, floor 1. Boarding area J. Opening hours: 6.30 to 23.30.
Terminal T4, floor 2. Check-in area. Opening hours: 24 hours.
Terminal T4, floor 2. Check-in area. Opening hours: 24 hours.
Terminal T4 Satellite, floor 1. Boarding area. Opening hours: 24 hours.
Terminal T1, floor 0. Baggage reclaim hall 1. Opening hours: 24 hours.
Terminal T1, floor 0. Baggage reclaim hall 2. Opening hours: 24 hours.
Terminal T1, floor 1. Boarding area B. Opening hours: 6.30 to 01.00.
Terminal T1, floor 1. Boarding area C. Opening hours: 24 hours.
Terminal T3, floor 1. Boarding area D. Opening hours: 6.30 to 21.30 and de 3.00 to 6.30.

ATM
Banco Popular (4B)

Terminal T4 floor 0, Arrivals hall.
Terminal T4 floor 2, Check-in area.
Terminal T1 floor 0, Arrivals hall 1,
Terminal T1 floor 0, Arrivals hall 2,
Terminal T1 floor 1, Check-in area,
Terminal T2 floor 0, Arrivals hall 6,
Terminal T2 floor 2, Check-in area,
Terminal T3 floor 1, Boarding area F.

Bankia (Servired)

Terminal T4 floor 0, Arrivals hall,
Terminal T4 floor 1, Boarding area,
Terminal T4 floor 2, Check-in area,
Terminal T4 Satélite floor 2, Boarding area,
Terminal T1 floor 0, Arrivals hall 2,
Terminal T1 floor 1, Check-in area,
Terminal T1 floor 1, Boarding area B,
Terminal T1 floor 1, Boarding area C,
Terminal T2 floor 0, Arrivals hall 6,
Terminal T2 floor 1, Boarding area D.

BBVA (Servired)

Terminal T1 floor 0, Arrivals hall 1.

Euronet

Admite Mastercard, Cirrus, Maestro, EC, Union Pay, American Express, JCB, Visa, Visa Electron and Plus.

Terminal T4 floor 0, Arrivals hall,
Terminal T4 floor 0, baggage reclaim hall 11.

Santander (4B)

Terminal T4 floor 1, Boarding area,
Terminal T4 floor 2, Check-in area,
Terminal T4 Satélite floor 1, Boarding area.

Left luggage office

Get all the information about at Left luggage office Madrid-Barajas airport section.

Post and Telegraphic service

Terminal T1 floor 0. (+34) 913 054 097

Mailboxes

Terminal T4 floor 2,
Terminal T1 floors 0 and 1,
Terminal T2 floor 1

VAT refund - VAT receipts stamp offices. Civil Guard and DIVA electronic validation

To request Value Added Tax (VAT) refund for purchases in Spain, you must be a non UE resident, and the purchase value for each establishment must be over €90.15. You must present the goods purchased and the "tax free" invoices for these to be stamped at the airport's duty reduction office before checking in your luggage.

Terminal T4 floor 2, Departures area. Opening hours: 7.00 to 22.00h.
Terminal T4 Satellite, floor 2, boarding area. Opening hours: 24h.
Terminal T1, floor 1, check-in area. Opening hours: 7.00 to 22.00h .

Outside office hours, the refund will be made in Hall 1 (T1) or Hall 11 (T4).

If you have a DIVA form that justifies your purchase, you can avoid manual stamp and do it in the automatic machines or in the reading devices for the electronic validation of the DIVA forms, located in the following points:

Terminal T4 floor 1, boarding area.
Terminal T4 floor 2, check-in area, counters 820-829, counters 870-879 and counters 900-909.
Terminal T4 Satellite floor 1, boarding area.
Terminal T1 floor 1, check-in area.
Terminal T1 floor 1, boarding area B.

In order to obtain the VAT Refund, after the electronic validation or the manual invoice stamp, you must go to the tax-free management entities in the airport, or send the sealed/validated invoices to the establishment in question to make the refund.

More information available about the VAT Refund process at the Spanish airports at aeropuertosenred.com.

Car hire

Get all the information about the car rental companies in Madrid Barajas airport (office location at terminals, schedulle, current promotions) at car rental Madrid airport section.

Tobacco shop

Terminal T1 floor 0. (+34) 913 336 024

Lost luggage

Services to resolve incidents with checked baggage. Responsible companies for baggage incidents at Adolfo Suárez Madrid-Barajas airport.

American Airlines

Lost luggage (+34) 800 24 56 78 90. Fax (+34) 917 438 714.
Terminal T4, floor 0, baggage reclaim hall 11.

Delta Air Lines

Lost luggage (+34) 902 190 947.
Terminal T1, floor 0, baggage reclaim hall 1.

Easy Jet (Menzies)

E-mail: mad.lostluggage@menziesaviation.com
Terminal T1, floor 0, baggage reclaim hall 1.
Terminal T1, floor 0, baggage reclaim hall 2.

Groundforce

Lost luggage (+34) 913 243 453 / (+34) 913 243 746.

Assisted airlines by Groundforce in terminal T1: Aeroflot, Aerolíneas Argentinas, Aeromexico, Air Arabia, Air Europa, Beijing Capital Airlines, Blue Air, Conviasa, Etihad Airways, Korean Air, Saudia

Assisted airlines by Groundforce in terminal T2: Air Europa, Air France, Alitalia, KLM, LOT,Lufthansa, Swiss

Terminal T1, floor 0, baggage reclaim hall 1.
Terminal T1, floor 0, baggage reclaim hall 2.
Terminal T2, floor 0, baggage reclaim hall 6.

Iberia

Lost luggage (+34) 901 111 342.
Airport: (+34) 913 054 598.

Assisted airlines by Iberia in terminal T1: Aer Lingus, Air China, China Easter, Cubana de Aviación, Egypt Air, Ethiopian Airlines, Monarch, Tarom, Turkish Airways, Wamos Air
Assisted airlines by Iberia in terminal T2: Privilege Style, Sata International
Assisted airlines by Iberia in terminal T4: Air Algerie, Air Nostrum, Avianca, Boliviana de Aviación, British Airways, Bulgaria Air, Ceiba Intercontinental, CSA Czech Airlines, El Al-Israel Airlines, Evelop, Finnair, Iberia Express, LATAM Airlines, Luxair, Qatar Airways, Royal Air Maroc, Royal Jordanian Airlines, S7, Ukraine International

Terminal T4, floor 0, baggage reclaim hall 10.
Terminal T4, floor 0, baggage reclaim hall 11.
Terminal T4, floor 0, Arrivals Hall.
Terminal T1, floor 0, baggage reclaim hall 1.
Terminal T1, floor 0, baggage reclaim hall 2.
Terminal T2, floor 0, baggage reclaim hall 6.

Ryanair (Lesma Hadling)

Lost luggage (+34) 913 056 103.
Terminal T1, floor 0, baggage reclaim hall 2. Opening hours:8.00 a 0.00 .

United Airlines

Lost luggage (+34) 900 961 266.
Terminal T1, floor 0, baggage reclaim hall 1.

Vueling

E-mail: mad.lostluggage@menziesaviation.com
Lost luggage (+34) 902 486 648.

WFS

Lost luggage T1, T2 (+34) 913 243 678.

Lost luggage T4 (+34) 917 466 138.

Assisted airlines by WFS in terminal T1: Air Canada, Air India, Pegasus Air, Plus Ultra, Tunisair, Wizzair
Assisted airlines by WFS in terminalT2: Aegean, Brussels Airlines, Norwegian Air, TAP Air Portugal, Transavia
Assisted airlines by WFS in terminal T4: Cathay Pacific, Emirates.

Terminal T4, floor 0, baggage reclaim hall 11,
Terminal T1, floor 0, baggage reclaim hall 1,
Terminal T1, floor 0, baggage reclaim hall 2,
Terminal T2, floor 0, baggage reclaim hall 6.

Pharmacies

Terminal T1 floor 0, (+34) 913 055 199,
Terminal T4 floor 2, (+34) 913 338 357,
Terminal T2 floor 2, (+34) 913 054 623.

Gas stations

Outside terminals building T2 and T4.

Kindergarten

Free entrance with boarding pass
Terminals T2 and T4 floor 1. Opening hours: 08.00h to 20.00h.

Internet. Printing documents service.

Only terminals T1, T2 y T3. Read the Internet terminals and Wi-Fi section to get access. Some terminals have print service.
(+34) 900 404 054.

Weapons/arms department procedures

Terminal T4 floor 0. (+34) 917 466 410.
Terminal T1 floor 0. (+34) 913 936 294.

Baggage wrapping machine

Baggage wrapping machine are next to the check-in counters, at Departures areas at terminals T1, T2 and T4. Baggage wrapping machine are owned by the company Safebag. To get this service, leave your baggage to the Safebag staff. If you don't want the wrapping machine covers the baggage wheels and handle, you must inform the staff.

(+34) 913 058 268
Terminal T4, floor 2, check-in counters 750-760
Terminal T4, floor 2, check-in counters 900
Terminal T4, floor 2, check-in counters 840-850
Terminal T4, floor 2, check-in counters 780-790
Terminal T1, floor 1, check-in counters 100
Terminal T1, floor 1, check-in counters 200
Terminal T1, floor 1, check-in counters 200
Terminal T1, floor 1, check-in counters 300
Terminal T2, floor 2, check-in area

Lost & found

E-mail Lost & found in the airport.
Terminal T4 floor 0, Arrivals Hall, (+34) 917 466 439, Opening hours: 7.00 to 22.00h.
Terminal T1 floor 0, Arrivals Hall, (+34) 913 936 119, Opening hours: 7.00 to 22.00h.

Meeting points

Terminals T1 and T4, booth floor 0.

Meeting rooms

Rooms available to rent for receptions, conferences, exhibitions, press conferences, assemblies, meetings and courses at Madrid-Barajas airport.

Aena offers its customers a service for organization of conferences consisting of establishment of indicators in the Arrivals halls to channel participants. Information (+34) 913 936 081 / (+34) 913 936 519.

Auditorium

Conferences, exhibitions, press conferences, assemblies and courses.
Terminal T2 floor 2, public Departures area
(+34) 913 243 141 / (+34) 913 936 519

Autogiro hall

Meetings, presentations, receptions, courses, etc..
Terminal T2 floor 2, public Arrivals area
(+34) 913 243 141 / (+34) 913 936 519

Goya hall

Meetings, presentations, conferences, conventions, courses, etc.
Terminal T2 floor 0, public Arrivals area
(+34) 913 243 141 / (+34) 913 936 519

Manzanares hall

Conferences, exhibitions, press conferences, assemblies and courses.
Terminal T2 floor 2, public Departures area
(+34) 913 243 141 / (+34) 913 936 519

Turmalina hall

A space divided into two different settings with a common reception hall. An anteroom is equipped as a VIP lounge and the main room is equipped as a conference room or press room.
Terminal T1 floor 0, Arrivals Hall
(+34) 913 243 141 / (+34) 913 936 519

Press room

Two rooms available at the airport as press room and other information events.
Terminal T4 floor 0, Arrivals hall
Terminal T2 floor 1, public area, connecting hallway.

VIP lounges
salas VIP

Get all locations, features and opening hours about VIP lounges at Madrid-Barajas airport.

 

Medical care
Defibrillator or Heart Rescue Area at Madrid Barajas
Airport have 75 Heart Rescue Areas which aims to assist passengers in case of heart attack.
Medical service (+34) 917 466 112 (emergencies only)

Terminal T4 floor 0, Arrivals Hall, open 24 hours.

Terminal T4S floor 0, Boarding area M, from 7:00h to 23:00h.

Terminal T2 floor 0, Arrivals Hall, open 24 hours.

Room for transit passengers

Upon request, these rooms can be used by passengers that need an equipped place where they can wait for their next flight, provided that they are accompanied by medical personnel (doctor or nurse).

Use of this room should be requested by the airline, handling agent or insurance company, at least 24 hours before the passenger's arrival. However, the service will also be provided when requested with shorter notice, provided the room is not occupied.

Request rooms to Aena e-mail, or by fax (+34) 917 466 236 / (+34) 917 461 419.

This service corresponds to the airport tax entitled "Use of Unspecified Rooms and Areas" .

Security personnel
Local Police

Terminal T4 floor 0. Arrivals floor. (+34) 917 438 719.

National Police

Emergency passports, showing required documentation and flight ticket in your name.
Immigration (any request for information on passengers subject to immigration control will be requested by telephone).
Terminals T4 floor 2 and T1 floor 1. (+34) 913 010 917.

Civil Guard

Terminal T2 floor 1, Boarding area D. Open 24 horas, (+34) 913 054 370.

Religious services

Chapels
Terminals T1 floor 2, terminal T2 floor 1, and terminal T4 floor 2.

Mosque
Terminal T1 floor 2 and terminal T4 floor 2.

Multi-confessional chapel
Terminal T4 floor 2 and terminal T1 floor 2.

Children's play areas

Opening hours: 08:00 to 20:00
Terminal T2, floor 1, boarding area D
Terminal T4, floor 0, bagagge reclaim halls 10 and 11
Terminal T4, floor 1, boarding gates J40-J41, J50-J51, J58-J59
Terminal T4, floor 1, boarding gates H6-H8, H16-H18, H31-H33
Terminal T4 Satellite, floor 1, boarding gates R16-R18, S20-S23, U58-U60, U68-U70
Terminal T1, floor 1, boarding area A, D, E

Kid's area & Breast-feeding lounge

Adolfo Su&aarez Madrid-Barajas airport offers a kids' play area for children from 0 to 6 years old, and should be accompanied by a responsible adult. Also offers a breast-feeding lounge with modern and comfortable fittings. Here you will be able to change nappies, heat food, or put them down for a nap in a cot.

Terminal T2, floor 1, boarding area D, Opening hours: de 8.00 a 20.00h
Terminal T4, floor 1, boarding area, Opening hours: de 8.00 a 20.00h

Pushchairs and baby strollers

For those people who have checked-in the baby stroller for their child, there are several points where they can pick up and use a baby stroller, for free, while they wait, or are in transit through the boarding areas. At finishing airport stay, they can be left in the boarding area.

Two points at terminal T4, floor 1, boarding area.
Two points en la terminal T4 Satellite, floor 1, boarding area.
Terminal T1, floor 1, boarding area B.
Terminal T1, floor 1, boarding area C.
Terminal T2, floor 1, boarding area C.

Unaccompanied child lounge

Iberia airline has a room for minors traveling alone.

Terminal T4, floor 1, boarding area, (+34) 902 400 500.

Complaints and suggestions

If you think that you were not treated adequately, using any of these complementary services, please consult complaints and suggestions at aeropuertosenred.com .

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